Di Franco Stone Specialist - Anaheim, California

Eric Green

This review is long overdue but necessary. We were referred to Tony and Frank through a friend of ours. Our friend reassured us that Tony and Frank would take care of us. We hired Di Franco Stone specialist to fabricate an island quartz countertop. After they came out to install the island countertop, we had mentioned to Frank that there we several blemishes/smudges on the surface (see pictures attached). He said, "Oh don't worry about it. When you start to use your kitchen, you are gonna forget about those marks." We were appalled by his response. We spent about an hour picking out the slab (with a Cosentino rep) and it was in perfect condition prior to it being fabricated. When we asked Tony and Frank where the marks came from, they became defensive. We should have known something was wrong because they spent a long time outside our home working on the slab in our front yard before bringing it in and installing it. We contacted a Cosentino rep and she came to inspect the island slab and mentioned that the marks on the slab were not normal. The rep who helped us pick out the slab also agreed that those marks weren't there when Di Franco picked up the slab at the Cosentino showroom. We then contacted Tony and Frank to see if they could assist us and rectify the problem. Tony rudely said, "I can't help you and I do not want to be involved with your project anymore." He was not willing to do anything at all to rectify the problem nor did he offer to refund our money. It wasn't until we contacted their secretary Gabriela (who has always been so professional) that they finally agreed to refund us our money so that we could hire another fabricator to help us fabricate a new slab. We tipped them $200 but they would only refund what they charged us for the fabrication. They did not refund the $200. We finally found a new fabricator to assist us. The new fabricator inquired about what type of adhesive material was used by Tony and Frank. I called Tony about 3 weeks ago just to ask what they used because our new fabricator wanted to know. He was so extremely rude to me. He stated, "Do you know what you have put me through? Stop calling here!" and he hung up on me. I did not deserve to be talked to in this manner nor did I deserve to be hung up on. Both Tony and Frank are extremely rude and unprofessional. Both my husband and I have been through a lot with this remodel. It is going on three years without a kitchen and the comfort of our home. We expected Tony and Frank to remain professional and to deliver a product with good quality work. We were reassured that they would take care of us. The island quartz that they fabricated for us should have NEVER been installed with the marks that were on it. We do appreciate that they refunded our money because that is the right thing to do. But again it wasn't until we sent them an email and told them that we would be sharing our experience with others that their secretary got involved and she assisted us. What happened to the customer is always right? We just expected to be treated with dignity and respect. We don't think that they realize all of the stress that we are going through due to this remodel and unfortunately their unprofessionalism, rude demeanor and being hung up on only added to that stress. No one should ever be treated that way. Buyers beware...

Nadia Link-Gonzalez

DiFranco Stone is a family run business that puts customers and quality first. We were so fortunate to work with them for our home renovation. They were patient, really understood what style we wanted for our kitchen and came through with the best quality material. I had a vision for my dream kitchen and they not only brought it to life but exceeded all my expectations. The service was above and beyond and they did a fantastic job. I love hosting and having people over and we get compliments on our countertops all the time. They are the only Stone specialists I would recommend and they have a wide variety to choose from. I can't say enough good things about the service and company!

daniel diaz

Amazing quality, product and craftsmanship. The Di Franco family’s reputation are consistent with all positive reviews. Communication was amazing and installation was quick and smooth. We get compliments on our countertops all the time from family and friends. Highly recommended!

Amor Chiquito

I really enjoyed working with the Di Franco's. Gabriela was very friendly on the phone and encouraged us to come in and work with Tony. They were able to give us a good price for our kitchen since we selected material they had on site. It ended up beautiful and Frank was very informative when they came to do the installation. I would definitely recommend.

Josh Casey

Tony, Frank, and Mauricio Di Franco are quality craftsmen that have a keen eye for detail and don't cut corners. California Mantel & Fireplace only recommends Di Franco Stone Specialist for any and all work needing marble or granite.

Eddie Martinez

Joseph McNulty

Joel Morales